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Whether you have a question about your order, need advice on caring for your garment, or simply want to know more about our materials — we're always happy to hear from you.
Send us an email directly
Support@cilvella.comWhat can we help with?
Include this in your message so we can help you fasterQuestions about your order status, delivery times, or tracking information.
Want to return or exchange an item? We'll guide you through the process.
Unsure about sizing or which fabric suits you best? We're happy to advise.
Questions about washing, storing, or caring for your wool or cashmere piece.
Received something that isn't quite right? Let us know and we'll make it right.
Any other question or feedback — we'd love to hear from you regardless.
Send us a message.
We'll get back to you within one business dayThank you for reaching out. We've received your message and will get back to you within one business day at the email address you provided.