Who We Are

Cilvella is a premium wool and cashmere clothing brand. For any questions regarding this policy, please reach out to us directly.

Data We Collect

When you use our website, we may collect the following information:

• Technical information such as your IP address, browser type, and time zone.
• Personal details provided when placing an order, including name, email, phone number, shipping address, and payment information.
• Information shared when contacting our customer support team.

How We Use Your Data

We use your information to:

• Process and deliver your orders efficiently.
• Provide timely and helpful customer support.
• Maintain website security and prevent fraudulent activity.
• Enhance your shopping experience with personalised recommendations.
• Send you updates, promotions, or marketing messages if you have opted in.

Sharing Your Data

We only share your data with trusted partners necessary for our operations, including:

• Payment service providers.
• Shipping and courier companies.
• Technical and marketing service providers, such as Shopify.

We never sell or rent your personal information.

Cookies

Cilvella uses cookies to:

• Remember your preferences and settings.
• Improve website performance.
• Display content tailored to your interests.

You may disable cookies in your browser settings, though some features of the website may not function correctly.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct or delete your information.
• Limit how your data is processed.
• Receive a portable copy of your data.
• Withdraw consent at any time, such as unsubscribing from newsletters.

To exercise any of these rights, please contact us at support@cilvella.com.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data, it will be deleted immediately.

International Data Transfers

If you are located in the United States or elsewhere, please note that your personal information may be processed or stored in other countries by our trusted partners — for example, payment processors, technology providers, or shipping companies.

We take all reasonable steps to ensure that any transfer of your data is secure and complies with applicable data protection standards.

Data Security and Retention

We prioritise the security of your personal information and retain it only as long as necessary to:

• Provide our services effectively.
• Comply with legal obligations.
• Resolve disputes or enforce our policies.

Updates to This Policy

Cilvella may update this Privacy Policy from time to time. The most current version will always be available on our website. Please review it periodically.

Contact Us

If you have questions about this Privacy Policy, please don't hesitate to get in touch.

Thank you for trusting Cilvella. We are committed to protecting your personal data while delivering a seamless and comfortable shopping experience.