Shipping Policy
Shipping Policy
At Cilvella, we believe receiving your order should feel just as good as wearing it. That's why we've made our shipping process simple, transparent, and reliable — so your wool and cashmere pieces arrive safely, with no surprises.
Free Shipping
We cover all delivery costs to the following countries — no hidden fees at checkout, just your Cilvella pieces delivered straight to your door.
Delivery Timeframes
Every order is carefully prepared and packed before leaving our hands. Here's what to expect:
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Transit time | 3–7 business days after dispatch |
| Total delivery time Estimated | 4–10 business days |
Order Tracking
As soon as your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey to your door.
While we always aim to deliver on schedule, occasional delays can occur — particularly during busy periods or due to unexpected circumstances such as weather or logistical disruptions. If this ever affects your order, we'll keep you updated every step of the way.
Incorrect Address
Please double-check your delivery address carefully before placing your order. We are not responsible for parcels that cannot be delivered due to an incorrect or incomplete address provided at checkout.
Need Help?
Questions about your delivery? Our team is always happy to help — reach out anytime.