Online Store Conditions

By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or that you have obtained parental or guardian consent if you are a minor.

Illegal use of the website or breach of any applicable regulation — including copyright laws — is strictly prohibited. The introduction of viruses, malicious code, or other harmful software is not permitted. Violations may result in immediate termination of your access to our services.

Our online shop is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

General Conditions

We reserve the right to restrict access to the website or our services at our discretion. You understand that information (excluding payment details) may be transmitted over networks and modified to meet technical requirements. Payment information is always encrypted during transfer.

You may not reproduce, duplicate, sell, or exploit any portion of the website, services, or contact details without prior written permission from Cilvella.

Content Accuracy and Timeliness

We do not guarantee the accuracy, completeness, or timeliness of information on this website. All content is provided for general informational purposes and does not replace personalised advice. Some content may be outdated and is maintained for reference only.

We may update or modify content at any time but have no obligation to do so. You are responsible for reviewing the website periodically for updates.

Changes to Products and Prices

All prices are subject to change at any time without notice. We reserve the right to modify or discontinue products, services, or any part of the website at our discretion. We are not liable for any price changes, service interruptions, or discontinuations.

Product Information

Certain products may be offered exclusively through the website and are subject to stock availability. We strive to display products accurately, but colours may vary depending on your screen or device settings.

We may limit product sales to specific regions or groups and modify product details at any time. Offers are void where prohibited by law. We do not guarantee that products will meet every expectation or that defects will always be corrected.

Account and Payment Information

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted, and affected customers will be contacted using the information provided at checkout.

You agree to provide accurate, complete, and current account and billing information. For more details on returns and refunds, please refer to our Refund & Return Policy.

Third-Party Tools and Services

We may offer access to third-party tools or services over which we have no direct control. These tools are provided "as is" without warranties or guarantees, and your use of them is entirely at your own risk.

You should review the terms and privacy policies of any applicable third-party providers before using their tools or services. Future tools or features added to the website are also subject to these Terms.

Third-Party Links and Content

The website may contain third-party content or links to external websites. These links are provided for informational purposes only, and we assume no responsibility for third-party content, products, or actions.

We encourage you to review the terms and privacy policies of any third-party websites you visit. Complaints about third-party products should be directed to the respective provider.

User Contributions and Feedback

If you submit content such as reviews, suggestions, or feedback, you grant us unrestricted rights to use, reproduce, publish, and distribute it. We are not obligated to maintain submissions as confidential, provide compensation, or respond to them.

We may remove content deemed inappropriate, offensive, defamatory, or illegal. You are solely responsible for ensuring your submissions do not infringe on any third-party rights, contain harmful software, or include misleading information.

Personal Information

All personal information you provide is handled in accordance with our Privacy Policy, which forms part of these Terms.

Errors, Inaccuracies, and Omissions

Typographical mistakes or inaccuracies may occasionally occur, including in product details, prices, promotions, shipping fees, delivery schedules, or availability. We may correct errors, update information, or cancel orders at any time without prior notice.

We are not obligated to revise or clarify information except where required by law.

Unacceptable Uses

The following uses of our website and services are strictly prohibited:

• Violating any applicable law or regulation.
• Encouraging or facilitating illegal acts by others.
• Infringing on intellectual property or other rights.
• Harassing, abusing, insulting, or harming any person or group.
• Spreading false, misleading, or defamatory information.
• Distributing malware, viruses, or other harmful technologies.
• Harvesting or tracking others' personal information without consent.
• Spamming, phishing, or unauthorised data scraping.
• Using the website for unethical or offensive purposes.
• Bypassing or circumventing security features of the website.

We may restrict or terminate access for anyone who violates these prohibitions.

Disclaimers and Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free services. Use of the website, products, and services is at your own risk. All services and products are provided "as is" and "as available" without warranties of any kind.

Cilvella, its employees, partners, suppliers, and affiliates are not liable for any direct or indirect damages, including lost profits, lost data, or replacement costs. Where liability limitations are restricted by applicable law, the minimum allowable limits apply.

Indemnification

You agree to indemnify, defend, and hold harmless Cilvella, its affiliates, employees, and directors against all third-party claims, demands, liabilities, or expenses resulting from your breach of these Terms or violation of any applicable law or regulation.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. Invalid provisions will be enforced to the maximum extent permitted by applicable law.

Termination

You may stop using the website at any time. If you breach these Terms, we may terminate this agreement without prior notice and suspend your access to our services. Obligations arising prior to termination survive the end of the agreement.

Complete Agreement

These Terms, together with all referenced policies and notices, form the entire agreement between you and Cilvella. Failure to enforce any provision does not constitute a waiver of our rights under these Terms.

Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from your use of our website or services will be subject to the jurisdiction of the relevant courts.

Changes to These Terms

We may update these Terms at any time. The most current version will always be available on this page. Continued use of the website after changes have been published constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms of Service, please don't hesitate to reach out.

Thank you for choosing Cilvella. We are committed to providing a seamless and trustworthy shopping experience.