Payment Policy
Payment Policy
At Cilvella, your checkout experience should be as seamless as wearing one of our pieces. Our payment process is designed to be simple, fast, and fully secure so you can shop with complete confidence.
Accepted Payment Methods
We accept a range of trusted payment methods to make checkout as convenient as possible:
Pricing & Currency
Prices on our website are displayed in your local currency, automatically determined by your location. This means customers in the UK will see prices in GBP, customers in the US in USD, customers in Germany in EUR, and so on.
Currency conversion and localisation are handled through Shopify Markets. The exact amount charged will be shown clearly at checkout before you confirm your order there are no hidden fees or surprise conversions.
Payment Security
Your security is our priority. Every transaction on cilvella.com is protected by:
- SSL encryption all data transmitted during checkout is fully encrypted.
- Trusted payment partners we only work with certified, industry-standard providers.
- No card storage your card details are never stored on our servers.
Fraud Prevention
To protect our customers, we actively monitor for unusual or suspicious payment activity. If anything seems inconsistent, we may contact you to verify your details before dispatching your order. This step ensures your account and payment information remain safe at all times.
Payment Issues
If you experience any problems during checkout, please first check that your payment details match your bank records exactly. If the issue persists, our team is happy to help.